Welfare Rights Assistant

Last updated: 23/06/2022

Important details

Location: OPFS Glasgow Service

Salary: £19,110 (full time 35 hours) – pro-rata for 16 hours

Hours: 16hrs per-week (however increased hours will be considered)

Reports to: Project Manager, Glasgow & Lanarkshire Services

Closing Date: 5pm 28th July 2022. Please note that applications will be assessed as they are received, and interviews will take place on a weekly basis throughout this period and closing date may end earlier.

Completed Applications: Send to jobs@opfs.org.uk

Role and responsibilities:

The Welfare Rights Assistant will be responsible to the Project Manager for supporting the delivery of the Financial Inclusion work within the Glasgow Service for single parent families. The role will include the provision of crisis and welfare rights support, outreach activities and supporting the delivery and co-ordination of welfare rights and money management sessions for single parents.

All roles at OPFS contribute to our mission of working with and for single parents providing support that enables them to achieve their potential and help create lasting solutions to poverty and address the barriers facing single parents and their children.

Main duties include:

  • Support the Welfare Rights staff to engage with single parents and promote the services of One Parent Families Scotland Glasgow Service.
  • Develop trusting relationships with single parents and undertake 1:1 support meetings to provide information, advice, support and advocacy for single parents.
  • Under instruction from accredited Welfare Rights Advisors, undertake detailed casework for clients in relation to Welfare rights.
  • Work towards attaining Welfare Rights Advisor competence.
  • Learn and understand relevant legislation particularly in relation to welfare benefits,
  • Ensure that case management systems are maintained, for case recording, statistics, follow up work and quality control.
  • Through peer assessment and quality assurance checking of welfare rights advice cases, receive constructive feedback to assist in the identification of training and development need.
  • Support Financial Inclusion staff to deliver Welfare benefits and money management workshops.
  • Support parents to complete forms, crisis and charity grants applications and refer to appropriate Financial Inclusion services.
  • Meet regularly with line manager / supervisor for support and supervision.
  • Complete monthly reporting template and Case Studies within set timeline.
  • Attend relevant training as required.
  • Maintain confidentiality at all times and complete all appropriate client paperwork as required.
  • Any other duties as deemed appropriate.

The job description is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.


Download Job Description Download Application Form Download Application Form Guidance Notes Download Applicant Privacy Notice Download Recruitment and Selection Policy

Further information

Please email your completed application to jobs@opfs.org.uk by 5pm 28th July 2022. Please contact info@opfs.org.uk or 0131 556 3899 if you require a paper application form.

Applications will be assessed as they are received, and interviews will take place on a weekly basis throughout this period and closing date may end earlier.