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Useful contacts

Last updated: 09/09/2025

Useful contacts to help you understand Universal Credit.

Lone Parent Helpline (OPFS)

Our Lone Parent Helpline provides free support and advice on anything from dealing with a break-up, moving into work or sorting out child maintenance, benefits or tax credit issues.
An interpreted call service is available. 
Open: Monday – Friday 9.30am – 4pm

Speak to one of our advisors by calling the Lone Parent Helpline on: 0808 801 0323

Speak to one of our advisors using our online live chat

Email: advice@opfs.org.uk

 

Universal Credit Helpline

Open: Monday – Friday 8am – 6pm
Call: 0800 328 5644
Textphone: 0800 328 1344

More information on Universal Credit

 

Local Council Welfare Rights Worker

All local authorities have a Welfare Rights Team who deal with benefit enquiries. Some will also deal with debt. Contact your local council for details.

Find your local council’s contact details here

 

Find your local Citizens Advice Bureaux

Citizens Advice is a service offering advice and support on many issues including welfare benefits. They have offices across Scotland.

Find your local Citizens Advice Bureaux here

 

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