Useful contacts
Last updated: 03/02/2026
Useful contacts to help you understand Universal Credit.
OPFS money and debt advice service
OPFS’s money and debt advice service provides free, confidential advice for single parents anywhere in Scotland.
Our expert advisers will work with you every step of the way to understand your financial situation, explore all available options for managing your debt and provide support with putting your chosen solutions into action.
Get in touch todayLone Parent Helpline (OPFS)
Our Lone Parent Helpline provides free support and advice on anything from dealing with a break-up, moving into work or sorting out child maintenance, benefits or tax credit issues.
An interpreted call service is available.
Open: Monday – Friday 9.30am – 4pm
Speak to one of our advisors by calling the Lone Parent Helpline on: 0808 801 0323
Speak to one of our advisors using our online live chat
Email: advice@opfs.org.uk
Universal Credit Helpline
Open: Monday – Friday 8am – 6pm
Call: 0800 328 5644
Textphone: 0800 328 1344
More information on Universal Credit
Local Council Welfare Rights Worker
All local authorities have a Welfare Rights Team who deal with benefit enquiries. Some will also deal with debt. Contact your local council for details.
Find your local council’s contact details here
Find your local Citizens Advice Bureaux
Citizens Advice is a service offering advice and support on many issues including welfare benefits. They have offices across Scotland.
Find your local Citizens Advice Bureaux here