Welfare Rights

Last updated: 28/03/2025

Our advisers will provide you with support, advice and information to help you navigate the welfare system and ensure you receive what you are entitled to.

Money and Debt advice

Our Financial Inclusion team can also advise you on money and debt advice.

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Our service team

As part of our Financial Inclusion service, our advisers will provide you with support, advice and information to help you to navigate the welfare system and ensure you receive what you are entitled to.

We understand the issues that single parents face and that you are adversely affected by welfare reform, especially young single parents, our services are tailored to specifically meet the needs of single parents. The Financial Inclusion Service at OPFS has a wealth of knowledge and experience and an excellent reputation for delivering a service to clients.

What we offer

Our advisers can support you with:

  • check what benefits you may be entitled to
  • support you to claim
  • support around Universal Credit
  • representation at benefit appeals and tribunals

The advisers have up-to-date information on new welfare reforms, universal credit, sanctions and conditionality.

We are a proud member of the Glasgow Advice and Information Network and we are authorised and regulated by the Financial Conduct Authority.

“It was the housing benefit cap that did me in. I was just about managing, but when that came in it all went wrong. I was referred by the Jobcentre. They gave me this number and I met with One Parent Families Scotland. They took all the stress away from me. I think the staff are like angels. They must have wings.”

- Single parent, Glasgow

Contact:

Find out more about the welfare rights advice offered by our local services at the links below, where you can also find their contact details.

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Covering your tracks

You may not want other people to know that you’ve been searching for information or help from OPFS.

When browsing the internet whether on a mobile phone, tablet or computer, you leave a ‘history’ trail of pages and sites you’ve visited.

It’s impossible to completely avoid being tracked online but if you’re worried about someone knowing which sites you’ve been looking at, there are some things you can do to help cover your tracks.

If you’re using a laptop or desktop computer, try keeping another document or website open in a new tab or window while browsing. If someone comes in the room and you don’t want them to see what you’re looking at, you can quickly switch to another window or tab.

Deleting browsing history

You can delete the history of websites you’ve visited, but it’s important to know that if you delete your browsing history, someone else using the same device may notice.

If you share a tablet, mobile phone, laptop or computer with someone, they might notice that passwords or website addresses have disappeared from their history.

Find out how to remove your browsing history and other data from some of the most commonly used browsers:

Browsing in Private mode (incognito)

When browsing ‘incognito’, the internet browser won’t store cookies or record your browsing history on the computer, mobile or tablet.

This option is available on popular web browsers i.e. -

Toolbars

If you use a search toolbar in your web browser, remember that your searched items can be saved as part of your history. Find out how to delete your searched items from the following search engines: