Survey: Your experience of the Child Maintenance Service



Does the Child Maintenance Service deliver value for money for children?

The National Audit Office (NAO) is carrying out a ‘value for money’ study on whether the child maintenance system is delivering for children, separated parents and the taxpayer.

To help them with their investigation, One Parent Families Scotland would like to hear from single parents claiming child maintenance about your experience of the Child Maintenance Service (CMS).

Our consultation will be open until midday, Wednesday 28th July 2021.

Share your experiences with us  

Support for single parents

If you are a single parent in Scotland and need advice or support around child maintenance or other issues impacting on you as a single parent, please contact our national Lone Parent Helpline on 0808 801 0323 or on webchat.

You can also find out about our local services in Dundee, Edinburgh, Falkirk, Glasgow, and Lanarkshire on our website.


The UK Child Maintenance Service (CMS) is for separated families who have not been able to reach a private arrangement about how their child livings costs will be paid. In 2012, the CMS replaced the 1993 and 2003 Child Support Agency (CSA) schemes.

The National Audit Office want to know:

  • If the DWP dealt with the wind-down of the 1993 and 2003 CSA schemes efficiently.
  • Whether the CMS is achieving its objectives.
  • Whether the DWP manages its resources effectively to deliver a high-quality service through the CMS.

We will use your answers to help us identify where there are important areas relating to the CMS that we can pull together in a report to send to the National Audit Office. All responses will remain anonymous.

Share your experiences with us