Advice & Engagement Worker, Glasgow

As an Advice Worker at OPFS you will:

• Work to the agreed priorities of the service, providing clear, compassionate advice on key areas including housing, money, parenting, relationships, health & wellbeing and employment/training.
• Help develop and deliver an outreach programme that promotes OPFS’s advice services within communities, partner organisations and professional networks.
• Build and maintain positive relationships with statutory, voluntary and community organisations to increase awareness of the service and improve referral pathways.
• Plan and deliver engaging online practitioner webinars on topics relevant to supporting single-parent families.
• Facilitate regular online advice clinics, providing advice, guidance and support to parents across Scotland.
• Promote OPFS services through presentations, networking events, partnership meetings, outreach clinics and any other community engagement opportunities.
• Work collaboratively with colleagues to identify opportunities to improve access to advice for underrepresented or harder-to-reach communities.
• Contribute to and deliver advice over the digital advice channels, ensuring information is accessible and responsive to the needs of single-parent families.
• Signpost single parents and professionals to relevant services and resources.
• Accurately record all interactions, outreach activity and engagement using Salesforce CRM and other agreed systems.
• Participate in monitoring, evaluation and training to support continuous improvement and demonstrate the impact of outreach and promotional activity.
• Maintain confidentiality and uphold safeguarding, data protection and health & safety policies.
• Contribute to team meetings, service development and quality assurance activities.
• Promote equality, diversity and inclusive practice in all aspects of your work.
• Ensure the voices and experiences of single parents inform your advice, outreach activity and contribute to OPFS’s policy and advocacy work.
• Demonstrate flexibility, a positive attitude and a commitment to OPFS’s core values: Justice, Equity, Trust, Compassion and Collaboration.

The job description is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.

Personal Specification

We’re looking for someone who is passionate about supporting single-parent families and confident engaging with communities, professionals and partner organisations. You’ll enjoy building relationships, sharing knowledge and helping improve access to advice services across Scotland.

Essential

• Experience in an advice, support, community engagement or customer-facing role.
• Experience of delivering presentations, workshops, training sessions or group information sessions, either online or in person.
• Interest in and an awareness of topics including housing, benefits, parenting, wellbeing and employment.
• Understanding of the challenges single parents face, or a strong desire to learn and put this into practice.
• Some knowledge and understanding of both UK and Scottish benefits systems.
• Demonstratable experience of building positive relationships with partners, stakeholders or community organisations.
• Ability to organise and deliver outreach or engagement activities.
• Must respect sensitive information and understand the need for it to be handled with care and professionalism.

Practical Skills

• Strong communication skills that are clear, engaging, empathetic and non-judgmental.
• Confidence presenting information to groups and facilitating discussions online.
• Good listening and questioning skills to understand people’s needs.
• Ability to build productive relationships with professionals and partner organisations.
• Good organisational skills with the ability to plan and prioritise competing demands.
• Confident using IT tools (Word, Outlook, Excel, Office 365, Microsoft Teams) and open to learning systems such as Salesforce.
• Able to work independently while contributing positively to a collaborative team.

Personal Qualities

• Enthusiasm for promoting services and improving access to advice.
• Empathy and respect for the lived experiences of single parents.
• A confident and approachable communicator.
• A team player who is flexible and open to change.
• Self-motivated and committed to continuous learning.
• A strong belief in equality, inclusion and diversity.
• A non-judgmental approach to supporting families from all backgrounds.
• Alignment with OPFS values: Justice, Equity, Trust, Compassion and Collaboration.

Desirable

• Experience delivering welfare rights advice or undertaking benefit calculations.
• Experience delivering webinars, online learning or practitioner development sessions.
• Experience planning and delivering community outreach or promotional campaigns.
• Familiarity with Salesforce, SharePoint or multi-channel advice platforms.
• Knowledge of partnership working across the third sector and public services in Scotland.
• A clean driving licence and access to a car.

Confirmation of Appointment: Confirmation of appointment is subject to satisfactory completion of a 3-month probationary period, two references and a PVG check.

Salary: Grade Point 13-17 £25,864 – £31,612 (pro rata)

Hours of Work: up to 35 hours per week (typically from 9.15am – 4.45pm)

Holidays: Annual leave entitlement is 25 days and 12 Public Holidays (pro rata).

Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% contribution from OPFS.

Training, Support and Supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive regularly scheduled individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training.

Equal Opportunities and Family Friendly Employment: OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors in People GOLD status.

Recruitment Timetable:  This post will be advertised and receiving applications until the 30^th August 2026.  Interviews will take place week commencing 7^th September 2026.