Assistant Support Worker – Financial Inclusion Team, Glasgow

Client Support

• Develop positive and supportive relationships with single parents accessing the service, providing practical one-to-one support to families experiencing financial difficulties or crisis.
• Support parents to access immediate crisis assistance, including food, fuel, clothing, and essential household items where appropriate, and assist with completing forms, applications, and grant requests.
• Signpost and refer families to relevant internal and external support services, including welfare rights, debt advice, employability, wellbeing, and wider family support services.

Financial Inclusion Support

• Support Financial Inclusion staff to engage with single parents and promote OPFS services within the community.
• Assist with the delivery and coordination of welfare benefits, budgeting, money management workshops, and outreach activities to improve awareness of, and access to, support services.
• Work towards developing knowledge and understanding of welfare benefits, financial inclusion, family support and the wider support needs of single parent families.

Administration and Record Keeping

• Maintain accurate and confidential client records in line with organisational procedures and GDPR requirements.
• Support case recording, follow-up work, data collection, and monitoring processes.
• Assist with the completion of monthly reports, outcome information, and case studies within agreed timescales

Learning and Development

• Participate in regular support and supervision sessions with line management.
• Attend training and development opportunities relevant to the role.
• Work towards developing skills and competence in welfare rights and debt.

General Responsibilities

• Maintain confidentiality and professional boundaries at all times.
• Work in line with OPFS policies, procedures, and values.
• Undertake any other duties appropriate to the role as required.

Essential Criteria

• Good communication and interpersonal skills, with the ability to build supportive relationships with individuals and families.
• Ability to provide practical support and work effectively as part of a team.
• Good organisational and IT skills, including Microsoft Office, email, and databases.
• Friendly, approachable, and professional manner with a commitment to confidentiality and respectful practice.
• Willingness to learn and develop knowledge in financial inclusion, welfare benefits, and family support.

Desirable Criteria

• Awareness of the challenges faced by single parent families and people experiencing financial hardship.
• Understanding of financial inclusion or community support services.
• Experience of working or volunteering in a support or community-based role.
• Full driving licence and access to a vehicle for work purposes.

• Confirmation of Appointment: Fixed term contract to 31st March 2027 with the possibility of extension (dependent on funding). Confirmation of appointment is subject to satisfactory completion of a 3-month probationary period, two references and a PVG check .
• Salary: Grade Point 9-11 £24, 834 – £27,318 (pro rata for part time hours.
• Hours of work: 16-25 hours per week.
• Holidays: Annual leave entitlement is 25 days and 12 Public holidays (pro rata).
• Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% contribution from OPFS.
• Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training.