Debt and Money Advisor, Glasgow – 35hrs

• Client Support: Provide one-on-one support to individuals facing financial difficulties, helping them with budgeting, debt management, and navigating financial systems.
• Money Advice & Guidance: Offer accurate and accessible advice on money management, including budgeting, reducing debt, accessing financial products, and managing household expenses.
• Benefits Advice:
  Assist clients in understanding and accessing benefits they may be entitled to, helping with applications where necessary.
• Debt Management:
  Support clients in managing and resolving debts by providing advice on negotiating with creditors and exploring debt repayment options, such as repayment plans and making referrals for statutory debt solutions (DAS and Sequestration)
• Financial Education:
  Support the delivery group workshops or one-to-one sessions to improve financial literacy, helping clients understand key financial concepts like savings, credit scores, and long-term financial planning.
• Referrals and Advocacy: Refer clients to other relevant internal and external support services, such as housing, employment, family support and wellbeing services, to ensure they receive comprehensive support. Advocate for clients when necessary to access additional resources.
• Collaboration: Work in partnership with other voluntary and statutory agencies to provide a holistic approach to financial inclusion, ensuring clients are connected with appropriate services.
• Record Keeping and Reporting Maintain accurate and confidential records of client interactions, progress, and outcomes, ensuring compliance with data protection regulations
• Monitoring and Evaluation: Assist in the implementation of effective recording, monitoring and evaluation process to assess progress and outcomes.
• Other Relevant duties: Carrying out any other relevant duties related to the above.

Essential

• Experience in casework and case management within a busy environment.
• Recent experience in welfare benefits and debt management.
• Strong understanding of financial inclusion and its importance to vulnerable groups.
• Ability to communicate effectively with clients.
• Knowledge of relevant financial and welfare systems.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent organisational and time management skills.
• Commitment to the values and mission of OPFS.

Desirable

• Experience in supporting the delivery of group work sessions or a willingness to learn
• Knowledge of Scottish National Standards for Advice and Information
• Familiarity with the Advice Pro case management system
• A valid driving licence and access to a car, as the role requires travel in and around Glasgow, including to areas not widely served by public transport

Practical Skills

• Ability to plan, record and support evaluate the evaluation process through recording and written reports.
• Good organisational skills.
• Ability to work as part of a team and as an individual.
• Competent use of standard IT packages in word processing, spreadsheets, use of databases, and Microsoft Office 365.
• Knowledge of issues affecting single parents in Scotland.
• Commitment to professional development.

Personal Qualities & Attributes

• Flexible to meet the needs of the service.
• To be approachable, friendly and a good communicator.
• The ability to prioritise workload.

• Confirmation of Appointment: Fixed term contract to 31^st March 2026 with the possibility of extension (dependent on funding). Confirmation of appointment is subject to satisfactory completion of a 3-month probationary period, two references and a PVG check.
• Salary: Grade Point 13 – 17 £25,111 – £30,691
• Hours of work: 35 hours per week, however part time hours will be considered and worked flexibly to meet the needs of the service.
• Holidays: Annual leave entitlement is 25 days and 12 Public holidays (pro rata).
• Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% contribution from OPFS.
• Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training.