Family Support Assistant – Glasgow

Last updated: 06/06/2024

Key info

Location: Based at OPFS Glasgow Service

Salary: OPFS Scale Point 7-11: £21.067 – £25,570 (pro rata)

Hours: 16 hours per week, flexibly to meet the demands of the Service

Closing Date: Midnight 27th June 2024

Reports to: Regional Co-ordinator

The successful post-holder will be expected to operate in line with our values which are:

Justice, Equity, Trust, Collaboration and Compassion.


The Family Support Assistant role will contribute to the organisation’s vision of a Scotland in which single parents and their children are valued and treated equally and fairly by supporting and delivering the various components which contribute to the Glasgow Service.

The role will include supporting the development and delivery of groups and events for young single parents and their families.  They will provide direct interventions to young parents and their families and support the work of Family Support Worker. The Family Support Assistant will be promoting our work at networking opportunities and outreach activities.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to poverty and the barriers facing single parents and their children.

Equal opportunities and family friendly employment

  • OPFS aims to be an equal opportunity and family friendly employer and flexible working requests will be considered. OPFS has Investors In People status and Living Wage accreditation.

Key tasks, personal specifications and terms and conditions

The job description is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, as jobs change and evolve over time.

Key tasks and responsibilities

  • Groupwork/Events: Develop and deliver a range of support and practical skills groups for young parents and their families. Coordinate the delivery of a range of community events with Family Support Workers and a range of partners.  Promote the services available through One Parent Families Scotland by developing trusting relationships with single parents through the provision of interactive sessions, providing information, advice and support.
  • Support Single Parents: to access activities in their local communities and attend meetings with other services. Help young parents to develop their confidence, practical skills, self-esteem and to make informed and positive choices in their lives. Work with parents to identify wider support needs and refer to other support services as appropriate.
  • Support Family Support Worker: to identify community resources and local services and assist young parents to engage with these agencies. To support with the delivery of groups and events.
  • Money Advice: Liaise with OPFS Financial Inclusion team to offer crisis, income maximisation, in work calculations and access to debt support.
  • Record Keeping & Reporting: Maintain confidential information, complete all appropriate client paperwork as per our Family Support process. Record and document meetings and support provided to single parents. Evaluate and continuous improve service provision and complete monthly case studies within agreed timelines.
  • Any other relevant duties as requested by the Regional Coordinator.

Personal specifications

Please ensure you identify how you meet these within your personal statement.

Essential Experience:

  • Experience of working with families and children.
  • Experience of developing partnerships and multi-agency working.

Practical Skills: 

  • Ability to plan, record and evaluate through recording and written reports.
  • Strong organisational skills.
  • Ability to work as part of a team and as an individual.
  • Competent use of standard IT packages in word processing, spreadsheets, use of databases, and Microsoft Office 365.
  • Knowledge of issues affecting single parents in Scotland.
  • Commitment to professional development.

Personal Qualities & Attributes: 

  • Flexible to meet the needs of the service.
  • To be approachable friendly and good communicator.
  • The ability to prioritise workload.
  • To accept and respond to the varying needs of families in a non-judgemental way.
  • To ensure OPFS values are upheld.


  • Experience of setting up and working with groups.
  • Driving licence and access to a car.

Terms & conditions

  • Period of Appointment: Fixed term until October 2025.
  • Confirmation of Appointment: Confirmation of appointment is subject to a satisfactory Standard Disclosure Check, 2 suitable references and completion of a 3-month probationary period, which ends when a successful probationary review has taken place.
  • Salary: Point 7 – 11 £21.067 – £25,570 (pro rata)
  • Hours of work: Hours of work will be 16 hours per week, worked flexibly to meet the demands of the job
  • Holidays: Annual leave entitlement is 25 days and 12 Public holidays. (pro rata) An additional 5 days, 35 hours, pro rata for part time, is added after 5 years’ service. (pro rata)
  • Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% from OPFS.
  • Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held and staff have access to internal and external training.

Further information

Please contact or 0131 556 3899 if you require a paper application form and ensure that you allow plenty of time for posting. Completed paper applications should be sent to Recruitment, One Parent Families Scotland, 2 York Place, Edinburgh EH1 3EP.

Completed Word applications should be sent to by closing date midnight 27th June.

Download application form