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OPFS services during the Coronavirus period

Last updated: 27/11/2025

This information includes all our available online service and how to contact our face to face services during the current coronavirus crisis.

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Information for you and your family about our face to face services

Some of the services we offer have changed to adapt with covid restrictions. Our staff are working hard to be flexible in what we can offer and this can include giving you a call, meeting locally and online groups.

View details on the local service pages below and how they can be contacted and the support available from OPFS in each area.

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Ask a question

One of our advisers will post their answer on our ‘Ask a question’ board.

Visit our questions board

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Lone parent helpline

0808 801 0323

Monday to Friday 9.30am to 4pm

Advice and support for single parents. Call us about anything from coronavirus issues, dealing with a break-up, sorting out child maintenance, understanding benefits, money when having a baby, to studying or moving into work.

 

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Live chat

Chat with one of our advisors
Monday to Friday 9.30am to 4pm

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Covering your tracks

You may not want other people to know that you’ve been searching for information or help from OPFS.

When browsing the internet whether on a mobile phone, tablet or computer, you leave a ‘history’ trail of pages and sites you’ve visited.

It’s impossible to completely avoid being tracked online but if you’re worried about someone knowing which sites you’ve been looking at, there are some things you can do to help cover your tracks.

If you’re using a laptop or desktop computer, try keeping another document or website open in a new tab or window while browsing. If someone comes in the room and you don’t want them to see what you’re looking at, you can quickly switch to another window or tab.

Deleting browsing history

You can delete the history of websites you’ve visited, but it’s important to know that if you delete your browsing history, someone else using the same device may notice.

If you share a tablet, mobile phone, laptop or computer with someone, they might notice that passwords or website addresses have disappeared from their history.

Find out how to remove your browsing history and other data from some of the most commonly used browsers:

Browsing in Private mode (incognito)

When browsing ‘incognito’, the internet browser won’t store cookies or record your browsing history on the computer, mobile or tablet.

This option is available on popular web browsers i.e. -

Toolbars

If you use a search toolbar in your web browser, remember that your searched items can be saved as part of your history. Find out how to delete your searched items from the following search engines: